Great leaders are willing to sacrifice the numbers to save the people. Poor leaders sacrifice the people to save the numbers.

If everything goes right, we get a good experience. If everything goes wrong, we get a good story.

Good listeners have a huge advantage. For one, when they engage in conversation, they make people 'feel' heard. They 'feel' that someone really understands their wants, needs and desires. And for good reason; a good listener does care to understand.

There are two kinds of experts: academic experts and practical experts. One is not better than the other, but they are very different, and each offers very different value.

Most people ignore opportunities because they see only danger. Entrepreneurs ignore danger because they see only opportunities.

Trust is built on telling the truth, not telling people what they want to hear.

There are only two ways to influence human behavior: you can manipulate it or you can inspire it.