There are two kinds of experts: academic experts and practical experts. One is not better than the other, but they are very different, and each offers very different value.

It is only from the people I've had the good fortune to meet that I am learning the lessons to guide me. Baz Luhrmann, director of 'Moulin Rouge,' for example, has a childlike curiosity about the world. He doesn't pretend to know all the answers - quite the opposite, in fact. He asks loads of questions of everyone.

Great leaders and great organizations are good at seeing what most of us can’t see. They are good at giving us things we would never think of asking for.

Achievement happens when we pursue and attain what we want. Success comes when we are in clear pursuit of Why we want it.

We should never change our minds about where we are going, but always be curious about different ways to get there.

When a player has a slump, we do not trade them, we coach them. It is the same with our employees.

Good listeners have a huge advantage. For one, when they engage in conversation, they make people 'feel' heard. They 'feel' that someone really understands their wants, needs and desires. And for good reason; a good listener does care to understand.