The goal is not to do business with everybody who needs what you have. The goal is to do business with people who believe what you believe.

Systems and processes are essential to keep the crusade going, but they should not replace the crusade.

A great leader will never sacrifice the people for the numbers.

When we help ourselves, we find moments of happiness. When we help others, we find lasting fulfillment.

Studies show that over 80 percent of Americans do not have their dream job. If more knew how to build organizations that inspire, we could live in a world in which that statistic was the reverse - a world in which over 80 percent of people loved their jobs. People who love going to work are more productive and more creative. They go home happier and have happier families. They treat their colleagues and clients and customers better. Inspired employees make for stronger companies and stronger economies.

We must all try to empathize before we criticize. Ask someone what's wrong before telling them they are wrong.

And when a leader embraces their responsibility to care for people instead of caring for numbers, then people will follow, solve problems and see to it that that leader’s vision comes to life the right way, a stable way and not the expedient way.