There are two types of claims: those based on hard numbers and those based on slippery numbers.

Optimists focus on the place they are going. Pessimists focus on the obstacles along the route. To become an optimist simply look ahead.

Customers will never love a company until its employees love it first.

Leave America and you'll find that the consumers in many other countries enjoy watching advertising. Not because the products are better, but because the ads are produced to be entertaining. Sometimes they are funny. Sometimes they are dramatic. Sometimes they are just beautiful.

It's important to slow down, every now and then, for no other reason than to call someone to say 'Hi.' It doesn't have to be a long conversation. Just calling out of the blue does more to let someone know you still care about them than nearly anything else.

It doesn't matter how much we know, it matters how clearly others can understand what we know.

I'd rather play in the major leagues and have some bad games than play consistently good ball in the minors.