Leaders volunteer to go first into danger. Their willingness to sacrifice for us is the reason we're inspired to follow.

There are leaders, and there are those who lead.

I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

I have to have an impact. That's what drives me to practice to make sure my words are clear and my stories are compelling. Right. Because it matters.

The value we provide most to others is the same value we appreciate most from others.

More information is always better than less. When people know the reason things are happening, even if it's bad news, they can adjust their expectations and react accordingly. Keeping people in the dark only serves to stir negative emotions.

I don't enjoy eating humble pie; it never tastes good. But I do appreciate it when it happens.