Those in pursuit of Why are inspired to do what is right. Those in pursuit of What are driven to do what is easy.

I've been dogmatic to use myself as a case study.

If someone's performance is down we do not say, 'Hey pick up your things here.' We do not yell and scream at them, we say, 'Are you okay?' The idea of putting our financials goal aside for one minute to express empathy for the human being for that work and saying, 'Are you okay?' That is part of the sacrifice.

Any parent who tells their kids that they can't attend a school play or go to a soccer match because they have to work is kidding themselves. It's OK to miss a game or two or a performance here and there, but it's not all right to miss the majority of them.

When leaders care less about their people, their people will be careless.

When someone asks for your time, and you put your phone away to talk to them... that's leadership.

When I present, I cheat. I only talk about things I care about.