In the military, they give medals for people who are willing to sacrifice themselves so that others may survive. In business, we give bonuses to people who sacrifice others.

It is a luxury to put our interests first. It is an honor to put the interests of others before our own.

There is a difference between listening and waiting for your turn to speak.

Communication is not about speaking what we think. Communication is about ensuring others hear what we mean.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

Most people ignore opportunities because they see only danger. Entrepreneurs ignore danger because they see only opportunities.

If you're not remarkable, you're invisible.