Trust has two dimensions: competence and integrity. We will forgive mistakes of competence. Mistakes of integrity are harder to overcome.

There's nothing efficient about innovation.

I have to have an impact. That's what drives me to practice to make sure my words are clear and my stories are compelling. Right. Because it matters.

Look down from as high as possible. Look ahead as far as you can see. Then decide what to do.

Our survival depends on our ability to form trusting relationships.

Communication is not about speaking what we think. Communication is about ensuring others hear what we mean.

I would never find myself or unlikely to find myself in a room where I have a skeptic who brought me in. But I very often am in a situation somebody who's there who didn't invite me was a skeptic. That happens all the time.