Anyone can sell product by dropping their prices, but it does not breed loyalty.

Trust doesn't develop from always doing the right thing. Trust comes from taking responsibility when we do the wrong thing.

If you look at the average age of a company on the Dow Jones index, it's something like 35 years or younger. In other words... success is no indication of longevity.

Our vision is only actionable if we share it. Without sharing, it’s just a figment of our imagination.

Good listeners have a huge advantage. For one, when they engage in conversation, they make people 'feel' heard. They 'feel' that someone really understands their wants, needs and desires. And for good reason; a good listener does care to understand.

Unhealthy cultures create addiction. Healthy cultures create social bonds.

Great leaders and great organizations are good at seeing what most of us can’t see. They are good at giving us things we would never think of asking for.