Good listeners have a huge advantage. For one, when they engage in conversation, they make people 'feel' heard. They 'feel' that someone really understands their wants, needs and desires. And for good reason; a good listener does care to understand.

Average companies give their people something to work on. The most innovative organizations give their people something to work toward.

The value of experimentation is not the trying. It's the trying again after the experiment fails.

It's better to have a great team than a team of greats.

I never set out to do the things I'm doing now.

I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

One of the best paradoxes of leadership is a leader's need to be both stubborn and open-minded. A leader must insist on sticking to the vision and stay on course to the destination. But he must be open-minded during the process.