People will do as they are told by someone who outranks them, but they will only follow someone they believe in.

You [should] persist even though there are some short-term stresses and even though there is some uncertainty, because it's the right thing to do.

A five minute call replaces the time it takes to read and reply to the original email and read and reply to their reply... or replies. And I no longer spend 20+ minutes crafting the perfect email - no need to.

What I understand about this concept of why is that it functions exactly the same way as parenting or exercise or any of these things we claim to invest in.

Leadership is neither a rank nor a title. It is a choice. The choice to provide care and protection for those for whom we are responsible.

Make it about them, not about you.

Optimists focus on the place they are going. Pessimists focus on the obstacles along the route. To become an optimist simply look ahead.