Usually what happens is somebody grabs me and they always pull me off to the side. Nobody ever does it publically. They say, "I didn't want to be here." Or, "I don't usually like people like you." Or, "I didn't believe the things you actually talked about would work. I'm here to tell you that you converted me." That happens a lot.

One of the best paradoxes of leadership is a leader's need to be both stubborn and open-minded. A leader must insist on sticking to the vision and stay on course to the destination. But he must be open-minded during the process.

Great leaders must have two things: a vision of the world that does not yet exist and the ability to communicate that vision clearly.

Good marketing offers us a view of the world. Bad marketing offers us a product to buy.

New ideas need audiences like flowers need bees. No matter how bright and colorful, they will die unless others work to spread them

Vision is a destination - a fixed point to which we focus all effort. Strategy is a route - an adaptable path to get us where we want to go.

We don’t do business with companies. We do business with people.