We don’t do business with companies. We do business with people.

A true friend is someone with whom protocol is no longer necessary.

More information is always better than less. When people know the reason things are happening, even if it's bad news, they can adjust their expectations and react accordingly. Keeping people in the dark only serves to stir negative emotions.

If everything goes right, we get a good experience. If everything goes wrong, we get a good story.

Focus on money and we will make money. Focus on impact and we will make an impact.

I don't care about convincing the people who think I'm naive or an idiot. I'm interested in how do I inspire the people who are open-minded that there's a different way of seeing the world.

To be authentic is to be at peace with your imperfections.