We don’t do business with companies. We do business with people.

People who believe I'm an idiot don't hire me and they don't call.

The single best machine to measure trust is a human being. We haven't figured out a metric that works better than our own sort of, like, 'There's something fishy about you.'

My concern is that we live in an economy in which stabbing someone and waiting for them to complain before we remove the knife has become the normal way of doing business. When did we lose sight of the fact that it's not nice to stab people in the first place?

There are leaders, and there are those who lead.

If a movement is to have an impact it must belong to those who join it, not those who lead it.

Leadership is about making people feel safe. When someone feels heard, they feel safe.