Truly human leadership protects an organization from the internal rivalries that can shatter a culture. When we have to protect ourselves from each other, the whole organization suffers. But when trust and cooperation thrive internally, we pull together and the organization grows stronger as a result.

Quality effective leaders have the confidence to trust others to try, succeed, and sometimes to fail. We very often confuse personality with leadership. In other words, leadership is not about being a nice person or not a nice person.

If you sell what you do, you're a vendor. If you sell why you do it, you're a brand.

My own career is a case study for what I believe in.

Listening is not understanding the words of the question asked, listening is understanding why the question was asked in the first place.

Great leaders state out loud what they intend to do and in doing so, they get things done.

Leadership is not about being in charge. Leadership is about taking care of those in your charge.