Great leaders state out loud what they intend to do and in doing so, they get things done.

Outside advice can only tell you how a decision looks. Only you can know how it feels. The best decisions look and feel right.

There is no decision that we can make that doesn't come with some sort of balance or sacrifice.

If someone's performance is down we do not say, 'Hey pick up your things here.' We do not yell and scream at them, we say, 'Are you okay?' The idea of putting our financials goal aside for one minute to express empathy for the human being for that work and saying, 'Are you okay?' That is part of the sacrifice.

I think most people are inherently interested in how their brain works, in what makes them tick.

A star wants to see himself rise to the top. A leader wants to see those around him rise to the top.

When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone.