Listening is not understanding the words of the question asked, listening is understanding why the question was asked in the first place.

During World War II, the pilot losses were staggering. In some bombing raids, as many as 80% of the planes that left did not return.

The reality is that fulfillment, success and all of these good things comes from trying to help those that we care about to achieve those things. How can I help somebody I care about find the job they love? How can I help somebody I care about find happiness in their work? And when we commit to service it actually biologically and anthropologically is more likely to lead to our own success and our own happiness.

Stories are attempts to share our values and beliefs. Storytelling is worthwhile when it tells what we stand for.

Great companies don’t hire skilled people and motivate them, they hire already motivated people and inspire them. People are either motivated or they are not. Unless you give motivated people something to believe in, something bigger than their job to work toward, they will motivate themselves to find a new job and you’ll be stuck with whoever’s left.

A good leader shares information, even if they don't know the whole story. Without any information, people create their own, which causes fear and paranoia.

The irony is, the advertising industry knows everyone hates what they produce. This is why they keep looking for new ways to force people to stay tuned.