Truly effective and inspiring leaders aren’t actually driven to lead people; they are driven to serve them.

If a movement is to have an impact it must belong to those who join it, not those who lead it.

We think that we all have to like each other before we trust each other and that necessarily is not the case.

I'm very prescriptive about who I work with. I'm very clear about what I believe. If they believe what I believe I will work with them. If they say things like, "Convince me we should do this." I walk away.

We must be clear about where we’re going if we want anyone to help us get there.

Directions are instructions given to explain how. Direction is a vision offered to explain why.

Customers will never love a company until its employees love it first.