Givers advance the world. Takers advance themselves and hold the world back

If you sell what you do, you're a vendor. If you sell why you do it, you're a brand.

The true price of leadership is the willingness to place the needs of others above your own. Great leaders truly care about those they are privileged to lead and understand that the true cost of the leadership privilege comes at the expense of self-interest.

Those who lead inspire us Whether they are individuals or organizations, we follow those who lead not because we have to but because we want to.

The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.

The challenge of the unknown future is so much more exciting than the stories of the accomplished past.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.