Leadership is not achieved by an individual. Leadership is bestowed by the group.

Quality effective leaders have the confidence to trust others to try, succeed, and sometimes to fail.

In the military, they give medals for people who are willing to sacrifice themselves so that others may survive. In business, we give bonuses to people who sacrifice others.

The responsibility of leadership is not to come up with all the ideas but to create an environment in which great ideas can thrive.

We become leaders when we accept the responsibility to protect those in our care.

If someone's performance is down we do not say, 'Hey pick up your things here.' We do not yell and scream at them, we say, 'Are you okay?' The idea of putting our financials goal aside for one minute to express empathy for the human being for that work and saying, 'Are you okay?' That is part of the sacrifice.

We crave explanations for most everything, but innovation and progress happen when we allow ourselves to embrace uncertainty.