Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

Greatness is not born from one success. Greatness is born from persevering through the countless failed attempts that preceded.

Nobody writes a book to get rich. It's like speaking.

Employees represent an opportunity to inspire not a burden to carry.

Failure is not tied to money; it is a mindset. Failure is when we accept the lot we are given.

Knowledge is understanding based on what has been studied and learned. Wisdom is understanding based on what has been felt and experienced.

Leadership is about making people feel safe. When someone feels heard, they feel safe.