Our goals should serve as markers, measurements of the progress we make in pursuit of something greater than ourselves.

Stress and anxiety at work have less to do with the work we do and more to do with weak management and leadership.

Leaders, whatever the size of their organizations, are those willing to put the interests of other people before their own.

You have to write a book because you believe it has helped you, because you believe it has helped others personally and you are dying to share with it others because you know it will add value to their lives. You write it for them like a gift. You don't want anything from them. You don't want them to do anything for you. You don't even care if they all share the book with their friends, they don't all have to buy them. You're just dying to share this idea with people. Your challenge is to write it in a way that is compelling, enjoyable to read so that they will get the idea.

The responsibility of leadership is not to come up with all the ideas but to create an environment in which great ideas can thrive.

Truly human leadership protects an organization from the internal rivalries that can shatter a culture. When we have to protect ourselves from each other, the whole organization suffers. But when trust and cooperation thrive internally, we pull together and the organization grows stronger as a result.

Trust doesn't develop from always doing the right thing. Trust comes from taking responsibility when we do the wrong thing.