Simple ideas are easier to understand. Ideas that are easier to understand are repeated. Ideas that are repeated change the world.

More information is always better than less. When people know the reason things are happening, even if it's bad news, they can adjust their expectations and react accordingly. Keeping people in the dark only serves to stir negative emotions.

Trust doesn't develop from always doing the right thing. Trust comes from taking responsibility when we do the wrong thing.

Always plan for the fact that no plan ever goes according to plan.

I've been dogmatic to use myself as a case study.

Too many people write books because they want to be a New York Times best-seller. They want the glory and the fame.

A boss wants to pay for results, an employee wants recognition for effort. If a boss recognizes effort, they will get even better results.