Bad leaders care about who is right. Good leaders care about what is right

What you do is proof of what you believe.

Systems and processes are essential to keep the crusade going, but they should not replace the crusade.

I'm interested in the innovator and the early adopter.

Panic causes tunnel vision. Calm acceptance of danger allows us to more easily assess the situation and see the options.

There are two types of claims: those based on hard numbers and those based on slippery numbers.

We don't learn much when everything goes right. We learn the most when things go wrong.