I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

Leadership is about making people feel safe. When someone feels heard, they feel safe.

If you want to be a great leader, remember to treat all people with respect at all times. For one, because you never know when you'll need their help. And two, because it's a sign you respect people, which all great leaders do.

Spending too much time focused on others' strengths leaves us feeling weak. Focusing on our own strengths is what, in fact, makes us strong.

The reason we grow up to be healthy adults is because our parents played this game of giving us responsibility, disciplining us when necessary, letting us try, letting us fail. No matter what we know they are there to support us and see us do well. Leaders are exactly the same.

Every single organization - or career, for that matter - exists on three levels: WHAT you do, HOW you do it and WHY you do it.

Great leaders don’t try to be perfect. They try to be themselves. And that’s what makes them great.