I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

The rank of office is not what makes someone a leader. Leadership is the choice to serve others with or without any formal rank.

Spending time with the military certainly lends itself to some remarkable experiences, and I've been privileged to have had my share.

A company and leaders of the company have the responsibility of the precious lives of all the human beings that work there.

Leadership is a choice. It's not a rank, it's a choice. I know many people who are at the top of their organization who have authority. We have to do what they say because they have authority over us. But they're not leaders. We wouldn't follow them. They may be at the top of the company but they're not leaders.

I don't have to convince everybody in the room. I just need a critical mass of the people in the room.

A leader's job is not just to get the best out of their people-a leader's job is to make more leaders.