I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

Don't show up to prove. Show up to improve.

Offer your strengths to others and you'll be amazed how many people offer their strengths to you.

The more you inspire, the more people will inspire you.

A poor leader will tell you how many people work for them. A great leader will tell you how many people they work for.

It's better to go slowly in the right direction than go speeding off in the wrong direction.

Trust emerges when we have a sense that another person or organization is driven by things other than their own self-gain.