Generosity is doing something for someone else expecting nothing in return.

To become an academic expert takes years of studying. Academic experts are experts in how and what others have done. They use case studies and observation to understand a subject.

If somebody wants to learn their why, either you help them or send them over to their course. All of this stuff helps.

Value is a perception not a calculation. Value is something people feel, not something we tell them they get

What you do is proof of what you believe.

Corporate culture matters. How management chooses to treat its people impacts everything - for better or for worse.

Disney is beloved again. They can now attract the talent again and they can hold onto the talent again. People trust them again. It's all return since they went back to the why.