People have accused me of only working with good companies. No I don't. I work with some very dysfunctional companies or unbelievably dysfunctional organizations. The people that bring me in know what they're doing won't work for the future. They know they want to change and they want to change for the right reasons. They believe what I believe and that's why they called me.

I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

I was never a writer.

The true value of a leader is not measured by the work they do. A leader's true value is measured by the work they inspire others to do.

Most people think leadership is about being in charge. Most people think leadership is about having all the answers and being the most intelligent person or the most qualified person in the room. The irony is that it is the complete opposite. Leadership is about empowering others to achieve things they did not think possible. Leadership is about pointing in the direction, articulating a vision of the world that does not yet exist. Then asking help from others to insure that vision happens.

We are only in charge when we are willing to let others take charge.

The responsibility of leadership is not taken, it is given. Only when others choose to follow us can we truly lead.