The best ideas are the honest ones. Ones born out of personal experience. Ones that originated to help a few but ended up helping many.

It is like when a player has a slump, we do not trade them, we coach them. It is the same with our employees. The best leaders come to the aid of their people, whose performance is down. Not come down harder on them.

Systems and processes are essential to keep the crusade going, but they should not replace the crusade.

Great communicators don't just hear the words. Great communicators hear the meaning behind the words

The U.S. Constitution protects our privacy from the prying eyes of government. It does not, however, protect us from the prying eyes of companies and corporations.

More information is always better than less. When people know the reason things are happening, even if it's bad news, they can adjust their expectations and react accordingly. Keeping people in the dark only serves to stir negative emotions.

Outside advice can only tell you how a decision looks. Only you can know how it feels. The best decisions look and feel right.