We hear a lot about identity theft when someone takes your wallet and pretends to be you and uses your credit cards. But the more serious identity theft is to get swallowed up in other people's definition of you.
Stephen CoveyOnly after we can learn to forgive ourselves can we accept others as they are because we don't feel threatened by anything about them which is better than us.
Stephen CoveyMany people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.
Stephen Covey