Wisdom is your perspective on life, your sense of balance, your understanding of how the various parts and principles apply and relate to each other.
Stephen CoveyIf you don't have confidence in the diagnosis, you won't have confidence in the prescription.
Stephen CoveyEmpathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.
Stephen Covey