"If I make deposits into an Emotional Bank Account with you through courtesy, kindness, honesty, and keeping my commitments to you, I build up a reserve. Your trust toward me becomes higher, and I can call upon that trust many times if I need to. I can even make mistakes and that trust level, that emotional reserve, will compensate for it. My communication may not be clear, but you'll get my meaning anyway. You won't make me "an offender for a word." When the trust account is high, communication is easy, instant, and effective."
Stephen CoveyBy centering our lives on correct principles and creating a balanced focus between doing and increasing our ability to do, we become empowered to the task of creating effective useful and peaceful lives.
Stephen CoveyTo receive gratitude with grace is a form of gratitude by itself, and not always an easy art to master.
Stephen CoveyTo me, the essence of keeping the soul nourished is obedience to one's conscience. I don't think that the soul can be nourished unless people have a strong sense of conscience that they have educated and developed and soaked in the universal and timeless principles of integrity and service. This way, the individual's soul becomes part of the universal soul of service, contribution, and making a difference.
Stephen Covey