If we know how to listen to our own heart, we can listen to the hearts of others.

Effective people do two things: they strive to do excellent work, and they prioritize.

While you can think in terms of efficiency in dealing with time, a principle-centered person thinks in terms of effectiveness in dealing with people.

Trust is a powerful accelerator to performance and when trust goes up, speed also goes up while cost comes down - producing what we call a trust dividend.

All broken relationships can be traced back to broken agreements

Synergy is better than my way or your way. It's our way.

The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead.