The ability to subordinate an impulse to a value is the essence of the proactive person.

When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.

It takes humility to seek feedback. It takes wisdom to understand it, analyze it and appropriately act on it.

Management is formal authority given from above. Leadership is moral authority given from below and all around.

Your most important work is always ahead of you, never behind you.

We see the world, not as it is, but as we are──or, as we are conditioned to see it.

Be a light, not a judge, be a model not a critic. Little by little, your circle of influence will explode and you will avoid the emotional metastasizing cancers of complaining, criticizing, competing, comparing and cynicism, all which reflect victimization, all of which are the opposite of being proactive.