Efficient management without effective leadership is, as one individual phrased, it, "like straightening deck chairs on the Titanic".
Stephen CoveyWhen you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.
Stephen CoveyImprove relationships with others by assuming that they can hear everything you say about them
Stephen CoveyIn the space between stimulus (what happens) and how we respond, lies our freedom to choose. Ultimately, this power to choose is what defines us as human beings. We may have limited choices but we can always choose. We can choose our thoughts, emotions, moods, our words, our actions; we can choose our values and live by principles. It is the choice of acting or being acted upon.
Stephen Covey