Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul.
Stephen CoveyIf you want small changes in your life, work on your attitude. But if you want big and primary changes, work on your paradigm.
Stephen Covey