It's not only a matter of when to do things, but whether or not to do them at all.

Synergy is the highest activity of life; it creates new untapped alternatives; it values and exploits the mental, emotional, and psychological differences between people.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Trust is a function of two things: character and competence. Character includes your integrity, your motive and your intent with people. Competence includes your capabilities, your skills, and your track record. Both are vital.

Reactive people... are often affected by their physical environment. They find external sources to blame for their behavior.

Self-awareness involves deep personal honesty. It comes from asking and answering hard questions.

Management is formal authority given from above. Leadership is moral authority given from below and all around.