Live, love, laugh, leave a legacy.

Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.

People and their managers are working so hard to be sure things are done right, that they have hardly have time to decide if they are doing the right things.

Make time for planning: Wars are won in the general's tent.

It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.

If we overcome the pull and "get up and get at it," we will have won a victory. We have kept our own resolve. We can then move to other things, for by small means great things are accomplished. Thus, even this one small step is also in another sense a giant leap.

Executives need to understand the economic benefits of trust dividend, especially when the behavior is real, not artificially or superficially created as PR to manipulate trust.