We must seek to understand the intent of communication without prejudging or rejecting the content... Communication, after all, is not so much a matter of intellect as it is of trust and acceptance of others, of their ideas and feelings, acceptance of the fact that they're different, and that from their point of view, they are right.

Instead, I have an abundance mentality: When people are genuinely happy at the successes of others, the pie gets larger.

Some people achieve the top of the ladder and only then realise it was standing against the wrong wall.

Always treat your employees exactly as you want them to treat your best customers.

People and their managers are working so hard to be sure things are done right, that they have hardly have time to decide if they are doing the right things.

It is one thing to make a mistake, and quite another thing not to admit it. People will forgive mistakes, because mistakes are usually of the mind, mistakes of judgment. But people will not easily forgive the mistakes of the heart, the ill intention, the bad motives, the prideful justifying cover-up of the first mistake.

People with a scarcity mentality think there is only so much in the world to go around. It's as if they see life as a pie. When another person gets a big piece, then they get less. Such people are always trying to get even, to pull others down to their level so they can get an equal or even bigger piece of the pie.