Effective people are not problem-minded; they're opportunity minded. They feed opportunities and starve problems.

Frustration is a function of our expectations.

When the trust account is high, communication is easy, instant, and effective.

Fundamentally, we are a product of choice, not nature (genes) or nurture (upbringing, environment).

When one side benefits more than the other, that's a win-lose situation. To the winner it might look like success for a while, but in the long run, it breeds resentment and distrust.

Effective people do two things: they strive to do excellent work, and they prioritize.

Time management is a misnomer, the challenge is to manage ourselves.