Effective people are not problem-minded; they're opportunity minded. They feed opportunities and starve problems.

The ability to establish, grow, extend, and restore trust is the key professional and personal competency of our time.

Wisdom is your perspective on life, your sense of balance, your understanding of how the various parts and principles apply and relate to each other.

Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.

Begin each day with the blueprint of my deepest values FIRMLY in mind then when challenges come, make decisions BASED on those values.

True effectiveness is a function of two things: what is produced (the golden eggs) and the producing asset (the goose).

If we want to make a change in our lives, we should first focus on our personal attitudes and behaviors.