When we listen with the intent to understand others, rather than with the intent to reply, we begin true communication and relationship building. Opportunities to then speak openly and to be understood come much more naturally and easily.

Without exception, empathy is always appropriate.

Seek first to understand, then to be understood.

Seek to understand rather than be understood.

Belief is another word for paradigm. It's a synonymous. Your belief of the way things are. Values are the way things should be, it's a paradigm of the way things should be. Beliefs are the paradigms of the way things are.

Patience is emotional diligence.

I define discipline as the ability to make + keep promises and to honor commitments.