We all go through stages. Concerns about appearances, making good impressions, being popular, comparing yourself to others, having unbridled ambition, wanting to make money, striving to be recognized and noticed and trying to establish yourself, all fade as your responsibilities and character grow.

We are free to choose our actions, . . . but we are not free to choose the consequences of these actions.

When the trust is high, you get the trust dividend. Investors invest in brands people trust. Consumers buy more from companies they trust, they spend more with companies they trust, they recommend companies they trust, and they give companies they trust the benefit of the doubt when things go wrong.

Creating and integrating an empowering personal mission statement is one of the most important investments we can make.

What we are communicates far more eloquently than anything we say or do. There are people we trust because we know their character. Whether they're eloquent or not, whether they have human-relations techniques or not, we trust them and work with them.

You may be good, but what are you good for? You've got to be good for something. You've got to be about some project, some task that requires you to be humble and obedient to the universal principles of service. You've got to live a life of complete and total integrity in order to give this kind of service. This integrity enables you to love other people unconditionally, to be courageous and kind at the same time, because you have integratedness inside your own soul.

When parents see their children's problems as opportunities to build the relationship instead of as negative, burdensome irritations, it totally changes the nature of parent-child interaction. Parents become more willing, even excited, about deeply understanding and helping their children. . . . This paradigm is powerful in business as well.