Having no problems is the biggest problem of all.

When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.

The only place that work and motion are the same thing is the zoo where people pay to see the animals move around

Standards should not be forced down from above but rather set by the production workers themselves.

The slower but consistent tortoise causes less waste and is more desirable than the speedy hare that races ahead and then stops occasionally to doze. The Toyota Production System can be realized only when all the workers become tortoises.

My first move as the manager of the machine shop was to introduce standardized work.

It takes great effort to follow the rules of a pull system ... thus a half-hearted introduction of a pull system brings a hundred harms and not a single gain.