It's not an 'either/or,' it's an 'and.' You can be serious and play.

Physical and psychological spaces of an organization work in tandem to define the effectiveness of the people within it

Mastering the art of asking questions is essential to creativity and innovation. A More Beautiful Question should be standard reading for all aspiring design thinkers as well an inspiration to those searching for a life of curiosity and meaning.

We are at a critical point where rapid change is forcing us to look not just to new ways of solving problems but to new problems to solve.

Most business processes are about making choices from a set of existing alternatives. Clearly, if all your competition is doing the same, then differentiation is tough. In order to innovate, we have to have new alternatives and new solutions to problems, and that is what design can do.

Build bridges of insight through empathy, see the world through the eyes of others, understand the world through their experiences, and feel the world through their emotions.

Above all, think of life as a prototype. We can conduct experiments, make discoveries, and change our perspectives. We can look for opportunities to turn processes into projects that have tangible outcomes. We can learn how to take joy in the things we create whether they take the form of a fleeting experience or an heirloom that will last for generations.