I think Microsoft will have to change. I think that the business of Microsoft, the company of Microsoft, is going to continue to succeed. But I think the business model of Microsoft is going to have to change.

Create more value than you capture.

There are more than 21 eBook channels already. Authors can’t possibly get to these and do what they do best.

Apple is in a position they've been in a lot of times before. They're like Moses showing the way to the promised land, but they don't actually go there.

I think that companies always become complacent, over time. Or most companies, that is.

There's not a single business model, and there's not a single type of electronic content. There are really a lot of opportunities and a lot of options and we just have to discover all of them.

What new technology does is create new opportunities to do a job that customers want done.