If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.

You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

If timing ain't everything, it's damn close

Lavish credit on anyone and everyone who helped you the least bit.

Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are.