If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.

Never, ever rest on your laurels. Today's laurels are tomorrow's compost.

It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.

I am my clients. I am defined by who I do business with.

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

We must reject all notions of 'reform' that serve up more of the same: more testing, more 'standards', more uniformity, more conformity, more bureaucracy.