If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.

Design is so critical it should be on the agenda of every meeting in every single department.

The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.

The thing that keeps a business ahead of the competition is excellence in execution.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.