Appreciation, applause, approval, respect - we all love it!

The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.

Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.

Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

You can't think your way out of a box; you've got to act.

Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.