Appreciation, applause, approval, respect - we all love it!

Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.

I think economics, content, and the ability to interact with content in new and different ways are what will drive the adoption of e-books.

A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.

Hire attitude train skills.

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.