The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.

Authors and publishers want fair compensation and a means of protecting content through digital rights management. Vendors and technology companies want new markets for e-book reading devices and other hardware. End-users most of all want a wide range and generous amount of high-quality content for free or at reasonable costs. Like end-users, libraries want quality, quantity, economy, and variety as well as flexible business models.

The drive for control, or the perception thereof, is truly the strongest force in human nature.

As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

A passive approach to professional growth will leave you by the wayside.

The selfish leader will attempt to lead others for their own gain and for the detriment of others.