The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.

I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.

Success requires a persistent misreading of the odds.

I find digital content much easier and more rewarding to interact with on screen than printed on paper.

Treat the customer as an appreciating asset.