The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.

The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

The little people will get even, which is one of a thousand reasons why they are not little people at all. If you're a jerk as a leader, you will be torpedoed. And usually it won't be by your vice presidents; it will be on the loading dock at 3am when no supervisors are around.

Reward excellent failures. Punish mediocre successes.