The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.

How do you humiliate and demean someone and then expect him or her to care about product quality.

There is no such thing as a minor lapse of integrity

Do it, fix it, try it.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

Everyone has a chance to learn, improve, and build up their skills.

Companies have got to learn to eat change for breakfast.