...high end does not necessarily equal high price. It's a matter of attitude.

You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.

In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.

If there is a single tragic flaw that mars our biggest enterprises, it is conservatism - the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.

One percent improvement in 1,000 things is better than 1,000% improvement in one thing.

Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.