Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.
Tom PetersMake an extensive table of project 'deliverables'. Label one column 'as requested'. Create another column labeled 'could be'. Make each 'could be' wild and woolly!
Tom PetersWho comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
Tom PetersThe whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
Tom PetersStart by identifying the qualities or characteristics that make you distinctive from your competitors - or your colleagues. What have you done lately - this week - to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
Tom Peters