...high end does not necessarily equal high price. It's a matter of attitude.

Have you thanked a front-line employee for carrying around a great attitude ... today?

If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Digital ink technology holds substantial promise in terms of legibility, portability, and power consumption, but I am less confident about the communication aspect.

If you're not confused, you're not paying attention.

Design is so critical it should be on the agenda of every meeting in every single department.

Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.