If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.

It's not enough to be close to the customer. You've got to be glued to the customer.

I think economics, content, and the ability to interact with content in new and different ways are what will drive the adoption of e-books.

Communication is everyone's panacea for everything.

Perception is all there is. If the customer think he's right, he's right.

Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are.