If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.

The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

For me, reading is reading.

Management is about arranging and telling. Leadership is about nurturing and enhancing.

Leaders don't create followers, they create more leaders.