Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are.

The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.

Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.

We cannot innovate without opening the door to havoc.

Brand inside is more important than brand outside for sustained success.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.