Excellence comes from human beings doing things of value that customers find memorable.
I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.
The best leaders are the best notetakers, best askers, and best learners.
Perception is all there is. If the customer think he's right, he's right.
Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.
Something mysterious happens to a curious, fully engaged mind - and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered