Formula for success: Underpromise and overachieve.

A completely free library is as rare as a truly free lunch.

It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.

I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.

Give a lot, expect a lot, and if you don't get it, prune.

We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.

Execution Excellence! (Show up on time! Leave last!)