Formula for success: Underpromise and overachieve.

Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the spiritual help of a gifted leader - how to be their peculiar selves and how to win championships as a team...at the same time.

Excellence comes from human beings doing things of value that customers find memorable.

Only those who constantly retool themselves stand a chance of staying employed in the years ahead.

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

The best leaders... almost without exception and at every level, are master users of stories and symbols.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!